{"id":30,"date":"2024-04-24T10:00:37","date_gmt":"2024-04-24T10:00:37","guid":{"rendered":"https:\/\/jthemes.net\/themes\/wp\/neuron\/docs\/?p=30"},"modified":"2024-11-27T04:57:39","modified_gmt":"2024-11-27T04:57:39","slug":"free-support","status":"publish","type":"post","link":"https:\/\/themeperch.net\/nextpro\/docs\/free-support\/","title":{"rendered":"Free Support"},"content":{"rendered":"\n<p>All of our items come with <strong>free support<\/strong>, and we have an advanced ticket system to handle your requests. Support is limited to questions regarding the theme\u2019s features or problems with the theme. We are not able to provide support for code customizations or third-party plugins. If you need help with anything other than minor customizations of your theme, we suggest enlisting the help of a developer.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">How To Receive Free Support<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Step 1<\/strong> \u2013 Go to <strong>Ticket System \/ Email Themeperch<\/strong> (<a href=\"https:\/\/themeforest.net\/item\/nextpro-saas-software-marketing-wordpress-theme\/55252555\/support\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-cyan-blue-color\">https:\/\/themeforest.net\/item\/nextpro-saas-software-marketing-wordpress-theme\/55252555\/support<\/mark><\/a>)  or (<a href=\"https:\/\/themeforest.net\/user\/themeperch#contact\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-cyan-blue-color\">https:\/\/themeforest.net\/user\/themeperch#contact<\/mark><\/a>) and Click <strong>Submit a ticket<\/strong>.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Step 2<\/strong> \u2013 Provide all require information: <strong>Product Name<\/strong>, <strong>Purchase Code<\/strong>, <strong>username on Themeforest.net,<\/strong> and <strong>URL to your page<\/strong> to verify your license.<\/li>\n\n\n\n<li><strong>Step 3<\/strong> \u2013 Provide more details about the problem, describe, screenshot &#8230;<\/li>\n\n\n\n<li><strong>Step 4<\/strong> \u2013 Submit the ticket and wait for our response <strong>(within 14-24 hours)<\/strong><\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">How to find your ThemeForest Item Purchase Code<\/h4>\n\n\n\n<p>To find your license key\/purchase code you need to log into your ThemeForest account and go to your <a href=\"https:\/\/themeforest.net\/downloads\">Downloads<\/a> page.<br>Locate some of the Themes Neuron themes you purchased in your <a href=\"https:\/\/themeforest.net\/downloads\">Downloads<\/a> list and click on the Download and next on the <strong>License Certificate &amp; purchase code<\/strong> link in drop-down menu.<\/p>\n\n\n\n<p>After you have downloaded the certificate you can open it in a text editor such as Notepad and copy the <strong>Item Purchase Code<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>All of our items come with free support, and we have an advanced ticket system to handle your requests. Support is limited to questions regarding the theme\u2019s features or problems with the theme. We are not able to provide support&hellip;<\/p>\n","protected":false},"author":1,"featured_media":308,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[4,5,10],"tags":[],"class_list":["post-30","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-documentation","category-free-support","category-requirement","entry"],"_links":{"self":[{"href":"https:\/\/themeperch.net\/nextpro\/docs\/wp-json\/wp\/v2\/posts\/30","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/themeperch.net\/nextpro\/docs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/themeperch.net\/nextpro\/docs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/themeperch.net\/nextpro\/docs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/themeperch.net\/nextpro\/docs\/wp-json\/wp\/v2\/comments?post=30"}],"version-history":[{"count":3,"href":"https:\/\/themeperch.net\/nextpro\/docs\/wp-json\/wp\/v2\/posts\/30\/revisions"}],"predecessor-version":[{"id":401,"href":"https:\/\/themeperch.net\/nextpro\/docs\/wp-json\/wp\/v2\/posts\/30\/revisions\/401"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/themeperch.net\/nextpro\/docs\/wp-json\/wp\/v2\/media\/308"}],"wp:attachment":[{"href":"https:\/\/themeperch.net\/nextpro\/docs\/wp-json\/wp\/v2\/media?parent=30"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/themeperch.net\/nextpro\/docs\/wp-json\/wp\/v2\/categories?post=30"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/themeperch.net\/nextpro\/docs\/wp-json\/wp\/v2\/tags?post=30"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}